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Homework’s Privacy Policy

Our Privacy Obligations:

Homework Pakistan regulates under

“THE PREVENTION OF ELECTRONIC CRIMES ACT 2016” of “NATIONAL RESPONSE CENTER FOR CYBER CRIME – FEDERAL INVESTIGATION AGENCY OF PAKISTAN”

.

'Personal information' means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Homework's Privacy Policy applies to personal information collected and/or held by Homework Pakistan.

This Privacy Policy also explains how we process 'personal data' about people.

We will review this policy regularly, and we may update it from time to time.

Personal information that we collect and hold:

We collect personal information about our users to provide our products, services, and customer support.

Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone.

The specific platform and product, service, or support you interact with may affect the personal data we collect.

Not all information requested, collected, and processed by us is "Personal Information" as it does not identify you as a specific natural person.

This will include the majority of "User Generated Content" that you provide us with the intention of sharing with other users. Such "Non-Personal Information" is not covered by this privacy policy.

However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.

In some situation, users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. While we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.

In some situations, users may provide us with personal information over platforms that are outside our control; for example through social media or forums. While this Privacy Policy governs any information collected by us, the platform by which it was communicated will be governed by its own Privacy Policy.

How we collect personal information our users:

Information that you specifically give us while you use our products and services, you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings.

We may request, collect, or process the following information:

  • Account Details - username, password, profile picture
  • Contact Details - email address, phone number
  • Location Details - physical address, billing address, time zone
  • Identity Details - full name, proof of identity (e.g. drivers licence, passport, CNIC), proof of address (e.g. utility bill), a photograph of the user.
  • Financial Information - credit card details, wire transfer details, payment processor details, tax numbers.
  • User-Generated Content - project descriptions and attachments, bid description, user profiles, user reviews, contest descriptions and attachment, user messages etc.

Information that we collect from non-users:

Users can permit us to connect to their account on other platforms to collect personal information. Information collected will be governed by this Privacy Policy.

Users can invite non-users to our platform by providing contact details such as email address. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of the invite systems.

Your payment provider may transmit information about the payment that we may collect or process.

In some situations, personal information of users may be collected from public sources.

We may collect or process the following information:

  • Basic Details - username, profile picture.
  • Contact Details - email address, phone number.
  • Location Details - Physical Address, billing address, time zone.
  • Financial Information - payment account details (e.g. card number, email address and physical address), and wire transfer details.
  • List of contacts - email provider address book.
  • User-Generated Content - user profile.

Information we collect as you use our service:

We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

Links to other sites:

On our website, you may encounter links to third party websites. These links may be from us, or they may appear as content generated by other users. These linked sites are not under our control, and thus we are not responsible for their actions. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.

How we use personal information:

The information we request, collect, and the process is primarily used to provide users with the product or service they have asked for. More specifically, we may use your personal information for the following purposes:

  • To provide the service or product you have requested.
  • To facilitate the creation of a User Contract.
  • To provide technical or other support to you.
  • To answer enquiries about our services, or to respond to a complaint.
  • To promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications).
  • To allow for debugging, testing and otherwise operate our platforms.
  • To conduct data analysis, research and otherwise build and improve our platforms.
  • To comply with legal and regulatory obligations, if otherwise permitted or required by law; or for other purposes with your consent, unless you withdraw your consent for these purposes.

The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):

  • When a user has given consent.
  • When necessary for the performance of a contract to which the user is party.
  • Processing is required for compliance with our legal obligations.
  • Processing is required to protect the vital interests of our users or another natural person.
  • Processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.

We use automated decision when helping matching users to jobs. The primary way this occurs is through how we rank users. These rankings are produced by analysing user-generated content, user activity and the outcome of jobs; in this context, user-generated content will include reviews that users receive when completing jobs. More information on these ranking guides can be found in our community articles. Automated decision making is also used to recommend potential jobs to our users and as a part of our marketplace security systems.

When we disclose personal information:

Our third party service providers:

The personal information of users may be held or processed on our behalf outside Pakistan, including 'in the cloud', by our third-party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

Our third-party service providers include:

  • Cloud hosting, storage, networking and related providers
  • Payment and banking providers
  • Marketing and analytics providers
  • Security providers

Other disclosures and transfers:

We may also disclose your personal information to third parties for the following purposes:

  • If necessary to provide the service or product you have requested.
  • We receive court orders, subpoenas or other requests for information by law enforcement agencies.
  • If otherwise permitted or required by law; or for other purposes with your consent.

NOTE:

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights concerning the personal information we hold about you, you may contact US.